FAQ - Rush Industries

Custom BMX Merchandise
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Q. How do I order and pay for a Custom Plate?
A. Use the Custom Plate Order Form accessed through the Custom Plates Page. Email as many details as you can about the things that you would like to have on your plate. You can pick things that appear on Completed Custom Plates. Once plate payment has been processed a design is created from your info, and after a few emails back and forth, if required, you are looking at your new Rush Custom BMX Plate.

Q. How long does it take to get a Custom Plate?
A. Depending on the work load we aim to get an intial design back to you in approx. 3-5 working days once all details are supplied and the order has been paid for. When the design is approved it takes about another 1-2 days to have the plate made ready for posting. Weekends and public holidays are not counted as working days.

Q. How can I pay for my plate?
A. Payment options include PayPal, Credit Card (via PayPal or over the phone), Cheque/Money Order or EFT.

Q. How do I get my plate?
A. All plates are posted using Australia Post, unless you are in Adelaide where you can collect from the Rush Shop.

Q. I need a plate in a hurry, if I select Express Post as a postage option will I get it sooner?
A. Selecting Express Post will only save time on delivery once the plate/goods are made and ready for posting. It is best to contact Rush Industries by email or phone to find out if your deadline can be met.

Q. Do you do Gift Vouchers?
A. Yes. Just email us your details and requirements and we can get a voucher organised.

Q. Do you have a Pro Shop or sell plates at race meets?
A. Generally no. When we get track side, we're there to race, and support our Rush Team Riders. During the breaks at races we will get around and show other racers our products and hand out some info and stickers. We welcome your enquiries trackside and are happy to show you our products.

Q. Do I need my Club to aprove my Custom BMX Plate Design before it is made?
A. Whilst Rush Industries aims to provide you with the best Custom Plate on the market, sole responsibilty is with you the customer to make sure that the proposed design will be suitable for using in your State or Territory. If in doubt ask your Club. We can tailor your plate to suit all requirements during the design stage. Once it has been made and posted it is too late.

Q. Can you make a plate with a design that I have created?
A. So long as your artwork is created in a suitable/compatible programme and you have created the design, then yes. We will not make any plates with other peoples designs or that you have copied from the web.

Q. Can you make a plate with a design that I have seen on the web?
A. We will not make any plates with other peoples designs that you have copied from the web, copyright laws prevent this.

Q. I have seen plates similar to Rush Plates, are they the same?
A. No they are not the same. We pride ourselves at Rush Industries with being a leader in plate designs here in Australia. With over 25 years experience in graphic design and sign manufacture, we only use the best quality materials for all our products. Beware of cheap imitations. Remember, you get what you pay for.

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